Our Privacy Policy

This Privacy Policy governs the manner in which collection of data is used, maintained, and disclosed by way of information collected from users (referred to as “patient”) of the website for the Amwell Clinic. Commitment is placed in protecting privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Collection of Personal Information

Personal information may be voluntarily provided through the contact form on the website. Personal information collected may include:

Name

Email address

Any other information chosen by the patient and provided in the message.

Use of Personal Information

Personal information provided by the patient will only be for the purpose of responding to enquiries and to provide the requested assistance. Email addresses will be used for communication between the patient and the Amwell Clinic, regarding enquiries.

Data Storage and Security

Appropriate measures are ensured for the security of personal information, and to protect it against unauthorised access, disclosure, alteration, or destruction. Personal information is stored on secure servers and is accessible only by authorised personnel. This refers to digital data, inclusive of photographic or video footage used for the assessment, analysis or study, relevant to treatment or acknowledgement to the patient of the treatment being used from an angle obscure to them, for which, only with consent for footage is for the purpose of indicating issues only to the patient, according to the form of treatment administered. This is in order that the patient is able to see the details for their benefit from a perspective viewpoint which it is also hoped to enhance the feasibility for treatment, that the patient can be confident of the method and reasoning for the treatment.

Retention of Personal Information

Personal information is only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Once the enquiry has been addressed, we will promptly delete or anonymize your personal information.

Sharing of Personal Information

Personal Information is not shared, sold, rented, or disclosed your personal information to any third parties, except in the following cases:

If required by law or to comply with a legal obligation to protect the Clinical rights to property, and ensure safety, or to that of others only with the confirmed consent.

Use of Cookies

Cookies to enhance the experience while using the Amwell Clinic website., may be used by means of small files stored on devices that enable certain functionality and provide analytics data. Patients may choose to accept or decline cookies through browser settings. However, please note that disabling cookies may affect the functionality of the Amwell Clinic website.

Patient Rights

Under the GDPR and other applicable data protection laws, allows my patients have certain rights regarding personal information. These rights include:

The accessing and obtaining a copy of personal information and include:

The right to rectify any inaccurate or incomplete personal information.

The right to erasure that patient personal information under certain circumstances.

The right to restrict or object to the processing of personal information.

The right to data portability, where applicable.

The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise rights or if there are any questions or concerns about the privacy practices, please contact the Amwell Clinic, using the information provided below.

Changes to this Privacy Policy

The Amwell Clinic reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the updated version will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

Contact Information

For questions or concerns regarding this Privacy Policy/ privacy practices, please contact: The Amwell Clinic, 39 The Maltings Business Centre, Roydon Road, Stanstead Abbotts, Hertfordshire, SG12 8UU. Telephone – 07989 403245

Using the website and providing personal information, patients are confirming that they acknowledge that they have read and understood this Privacy Policy and consent to the collection, use, and storage of Personal Information as described herein..